Terms & Conditions

-DAY TOURS & SEASONAL DAY TOURS-


Cancellation Policy:
All bookings are strictly non-refundable and travel credit will not be provided for any cancellation. Booking can be reschedule up to 7 days prior to departure. No changes to the booking can be made from 0-6 days prior to departure. No refund or credit will be issued for late arrivals and/or no-shows once the tour starts. 

Covid-19 Related Cancellation Policy:
If you cancel your booking because you are prevented from traveling by a government ban or border closure or Ozia Tours cancels a tour due to a Covid-19 related government ban or closure, a travel credit or change of date will be offered. If you have contracted COVID-19 or a close contact, no refunds or travel credit will be provided. Reschedule of booking can be made up to 7 days prior to departure (depending on tour availability).

Fare Conditions:
All fares are subject to change without prior notice.

Adult 18 years and over (15 – 17 years are charged at the adult fare and must be accompanied by an adult over the age of 18).
Child 3-14 years old.
We do not allow children under the ages of 3 years old to join our tours
All transactions made on www.oziatours.com.au are processed in Australian Dollars (AUD).

Departures:
Travel times are subject to change due to weather conditions, road closures and traffic. Any changes will be made in the best interest and safety of our passengers. We take no responsibility for snow conditions or the weather on the day of travel.

Minimum passengers are required to operate our tours. Ozia Tours reserves the rights to cancel any tours due to lack of passengers.

Loading of passengers will commence 15 minutes prior to departure. Failure to board the coach before the departure time, your fare will be forfeited.

Seating:
Seats are allocated on a first come, first served basis. We do not reserve or assign seat numbers on the bus. Once seated, guests are asked to remain in the same seat for the duration of the tour.

Food & Beverages:
Eating on the coach is permitted but, for the comfort of other passengers, we do not allow hot drinks or hot food as the odour quickly spreads throughout the coach. Non-alcoholic drinks are permitted but for safety purposes no drinks in glass bottles are allowed on board. The consumption of alcohol is not permitted on board the coach.

Passenger Behaviour:
Ozia Tours reserves the right to refuse any passengers who are intoxicated under the influence of Drugs or Alcohol.

Inappropriate behaviour won’t be tolerated at all times during the tour. We have the right to remove any passengers that cause a safety concern for other passengers on board.

Luggage:
Ozia Tours has no responsibility for loss or damage luggage / belonging.

We allow a maximum of one suitcase per passenger (no more than 7KG) and one small carry on can be placed in the overhead compartment. Any carry on that does not fit in the overhead compartment must me stored underneath the coach.

*We recommend everyone to take out travel insurance

Itinerary:
The itinerary provided is intended as a general guide only and is subject to change without notice due to a variety of factors including, but not limited to, traffic conditions, road closures, weather conditions, operational requirements, or unforeseen circumstances.

Ozia Tours reserves the right to make adjustments to the schedule, route, or activities to ensure the safety, comfort, and overall experience of our passengers. 

Passengers are advised to remain flexible and understanding in such circumstances.


For any questions regarding these terms, please contact us at info@oziatours.com.au or call +61 2 9071 0026.

E AND I GROUP PTY LTD trading as OZIA TOURS  — ABN: 37 630 811 737