(02) 8091 7522
info@oziatours.com.au
Covid-19 related
1 Day Snow tour
If you cancel your booking because you are prevented from travelling by a government ban or border closure, or if Perisher Resort or Thredbo Resort has ceased to operate all lifts in all resort areas due to a government imposed Covid-19 closure, or Ozia Tours cancels a tour due to a Covid-19 related government ban or closure: A change of date for your booking will be offered or a travel credit. Refund will NOT be offered.
2 Day, 2 Day/2 Night & 3 day Snow tour
A full refund, or credit for a future snow tour will be offered if you cancel your booking with a Doctors certificate (citing Covid-19 symptoms, a positive Covid-19 test result, a Covid-19 test awaiting determination or referral for Covid-19 testing) within 14 days of departure.
If you cancel your booking because you are prevented from travelling by a government ban or border closure, or if Perisher Resort has ceased to operate all lifts in all resort areas due to a government imposed Covid-19 closure, or Port Stephens Coaches / Ozia Tours cancels a tour due to a Covid-19 related government ban or closure: A $50 per person charge will apply and be deducted from your full refund (capped at $200 for families).
If you choose to transfer deposits paid to a new booking or take a credit for
a future booking, no penalty will be incurred.
Booking conditions:
All bookings are non-refundable. Photo Identification (Licence, passport, concessions, student and senior) may be requested before boarding the coach.
All bookings except for the 2 & 3 Day Snow Tour can be changed up to 7 days prior to departure by emailing us on info@oziatours.com.au . All changes are subject to availability and we do not guarantee any seats on your prefer dates
Ozia Tours has a strict “No Waiting” policy. In an event that any of our passengers are late or fails to board the coach. We reserve the rights to leave without them, and the ticket will be forfeited.
2 & 3 Day Snow Tour
Cancellation fee will apply if booking is canceled up to 6 weeks prior to departure, $150 per person service fee. Within 6 weeks prior to departure, no refund or cancellation available.
Fare Conditions
All fares are subject to change without prior notice.
Departures
Travel times are subject to change due to weather conditions and traffic. Any changes will be made in the best interest and safety of our passengers. We take no responsibility for snow conditions or the weather on the day of travel.
Minimum passengers are required to operate our tours. Ozia Tours reserves the rights to cancel any tours due to lack of passengers.
Loading of passengers will commence 15 minutes prior to departure. Failure to board the coach before the departure time, your fare will be forfeited.
Seating
Allocated seating is not available. Seating is based on first come first served basis.
Food & Beverages
Eating on the coach is permitted but, for the comfort of other passengers, we do not allow hot drinks or hot food as the odour quickly spreads throughout the coach. Non-alcoholic drinks are permitted but for safety purposes no drinks in glass bottles are allowed on board. The consumption of alcohol is not permitted on board the coach.
Passenger Behaviour
Ozia Tours reserves the right to refuse any passengers who are intoxicated under the influence of Drugs or Alcohol.
Inappropriate behaviour won’t be tolerated at all times during the tour. We have the right to remove any passengers that cause a safety concern for other passengers on board.
Luggage
Ozia Tours has no responsibility for loss or damage luggage / belonging.
We allow a maximum of one suitcase per passenger (no more than 7KG) and one small carry on can be placed in the overhead compartment. Any carry on that does not fit in the overhead compartment must me stored underneath the coach.
*We recommend everyone to take out travel insurance
