Cancellation Policy:
All bookings are strictly non-refundable.
Booking can be reschedule up to 7 days prior to departure. No refund or credit will be issued for late arrivals and/or no-shows once the tour starts.
Covid-19 Related Cancellation Policy:
If you cancel your booking because you are prevented from traveling by a government ban or border closure or Ozia Tours cancels a tour due to a Covid-19 related government ban or closure, a travel credit or change of date will be offered. If you have contracted COVID-19 or a close contact, no refunds or travel credit will be provided. Reschedule of booking can be made up to 7 days prior to departure (depending on tour availability).
All passengers will be asked to check-in using the Service NSW app.
Fare Conditions
All fares are subject to change without prior notice.
Departures
Travel times are subject to change due to weather conditions and traffic. Any changes will be made in the best interest and safety of our passengers. We take no responsibility for snow conditions or the weather on the day of travel.
Minimum passengers are required to operate our tours. Ozia Tours reserves the rights to cancel any tours due to lack of passengers.
Loading of passengers will commence 15 minutes prior to departure. Failure to board the coach before the departure time, your fare will be forfeited.
Seating
Allocated seating is not available. Seating is based on first come first served basis.
Food & Beverages
Eating on the coach is permitted but, for the comfort of other passengers, we do not allow hot drinks or hot food as the odour quickly spreads throughout the coach. Non-alcoholic drinks are permitted but for safety purposes no drinks in glass bottles are allowed on board. The consumption of alcohol is not permitted on board the coach.
Passenger Behaviour
Ozia Tours reserves the right to refuse any passengers who are intoxicated under the influence of Drugs or Alcohol.
Inappropriate behaviour won’t be tolerated at all times during the tour. We have the right to remove any passengers that cause a safety concern for other passengers on board.
Luggage
Ozia Tours has no responsibility for loss or damage luggage / belonging.
We allow a maximum of one suitcase per passenger (no more than 7KG) and one small carry on can be placed in the overhead compartment. Any carry on that does not fit in the overhead compartment must me stored underneath the coach.
*We recommend everyone to take out travel insurance
Ozia Tours is a Sydney-based tour operator specialising in trips to the Snowy mountains and seasonal day tours. We strive to provide our guest with carefully-selected tours that are affordable and jam-packed with excitement and remarkable experiences.